LC
Leandri C
1 reviews | Active since May 2015
26 Jul 2015, 07:40
Lies, lies and more lies!!!!
Since 26 May 2015 I have been, as a last resort, trying to get attention from MTN on this site as phoning their call centers does not help and I have so far only been told lies..... Not their intention...it has now been switched to prepaid...<br> <br> Thinking they are true to their feedback I was relieved. BUT YET AGAIN after the last promise that my sim has been switched to prepaid my bank account was debited this morning. Since April money has been wrongfully debited from my account. WHAT HAPPENED TO CUSTOMER SERVICE??? Seems like the customer will always be worse of with MTN. I feel like I am being ****** from!!!!
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MTN South Africa's replyOfficial
05 Aug 2015, 09:01Hello LeandriC!,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that your number was migrated to prepaid on 2015-06-26. Please be advised that you payed for your account a month in arrears, the debit order that was debited on 2015-07-25 was for the invoice dated 2015-06-20. A billing query has been logged for the late cancellation, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that your number was migrated to prepaid on 2015-06-26. Please be advised that you payed for your account a month in arrears, the debit order that was debited on 2015-07-25 was for the invoice dated 2015-06-20. A billing query has been logged for the late cancellation, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply05 Aug 2015, 09:01
Official
Hello LeandriC!,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that your number was migrated to prepaid on 2015-06-26. Please be advised that you payed for your account a month in arrears, the debit order that was debited on 2015-07-25 was for the invoice dated 2015-06-20. A billing query has been logged for the late cancellation, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that your number was migrated to prepaid on 2015-06-26. Please be advised that you payed for your account a month in arrears, the debit order that was debited on 2015-07-25 was for the invoice dated 2015-06-20. A billing query has been logged for the late cancellation, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***