LIES LIES AND MORE LIES
I've had 9x 24month contracts with MTN. My last contract ended on 17/3/16. On 4/2/16 I correctlyfollowed the instructions of MTN to give 30-days notice to end my business with them. The Retentions dept. rep**** on 8/2/16 to confirm that on 17/3/16 my contract will end. On that day I went to the Cresta branch and signed the final forms. A week later MTN still continues with the cell service to me. This is now ********** activity since my contract correctly ended on 17/3/16 and MTN have absolutely no legal right to keep billing me! Despite six calls to 808 and 3 visits to cresta and 4 emails to customercare, asking MTN to explain why they continue to bill me, I have no answer. No one seems to be able to want to help and the call centre says I didnt give 30-days notice!!!! What kind of circus are you running??!!!! A very greedy one is all I see!
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the contract has been cancelled. Note that the last invoice for Mach month has been credited and the credit has been added to the account and cleared the account balance, as explained to you on line no debit will be requested for the March invoice.
The request is closed now and finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the contract has been cancelled. Note that the last invoice for Mach month has been credited and the credit has been added to the account and cleared the account balance, as explained to you on line no debit will be requested for the March invoice.
The request is closed now and finalized.
Kind Regards,
Alice van der Merwe
***