LIES FROM MTN AND ITS MANAGERS

Mtn east rand mall! Bull****ters! Did an upgrade on 6th April 2018. Device was faulty, took it in, Saturday 7th April, device replaced. 2nd device also faulty, instore technician or worker by name of Hannes witnessed the phone malfunction several times. Manager said tough one, got told to wait for the Huawei rep to arrive, 5 minutes, that guy came over an hour later. Then get told the device needs to go in, all within 7days still. Manager Dino tells me bring the phone in on Monday he will take it in himself Tuesday morning, and by Tuesday afternoon they will have an answer! I call In end of business Tuesday, he says no answer, he will give me feedback Wednesday morning first thing, heard nothing from no one all day! I call this morning, Dino is apparently on a road show and can’t be contacted. Speak to David who is another bull****ter. Says they tried to call me on Wednesday and even even sent me a text, I got nothing nor any missed calls. David says he will get an answer shortly and call me back, but he doesn’t, I call him several times, he doesn’t answer, I send him a Whatsapp, he is online but still don’t answer then he even cuts my call. The calls me back and says I must give him an hour to two hours. He then still told me the device is no faulty, yet Hannes experienced it first hand. So now I’m getting told I’m lying. I’m Not going to leave this here. This is ****py service. For all I know the device is probably still in the store. Still nothing! I’m gonna make this big and even get a lawyer involved!