Lies, deceit & ****ed up services

<p>After my last 2 hello peter complaints I received these responses for monies owing to me: 1st response: "Thank you for your post. We sincerely apologize for any inconvenience you may have experienced with our service. Due to the credit not captured as yet by the billing department we cannot assist with the refund request. We have sent the request to the billing department to capture the credit for R1039.95 to the account, once the credit has been captured by the billing department then we can request for the refund. Kind Regards, Alice van der Merwe ***" 2nd response: “Thank you for your post. We sincerely apologize for any inconvenience you may have experienced with our service. We have sent the request to the billing department to capture the credit for R1039.95 to the account, once the credit has been captured by the billing department then we can request for the refund. Kind Regards, Alice van der Merwe ***" What is strange I still have not been reimbursed for the money owing to me. I would like to know why MTN internal process is becoming my problem. Since Jan 2016 I have been told the same thing that a credit needs to be passed and it is referred to the billing department. We are at the end of May 2016 and still getting the same ****ed up response from MTN. Is there anyone that is competent enough to ensure that this query is resolved and that I am reimbursed my money of R1039.95? It is totally disgusting that MTN has admitted they owe me money but to date have not refunded me. Everyone at MTN does nothing but pass the buck from one department to the next. Where is the integrity and honesty in dealing with your customers? No wonder you are losing customers, due to the poor services. 4th May at 17:53 I called the call centre, spoke to Cleopatra which logged the complaint for refund for billing department, when we asked to speak to team leaders, none were available to speak too at that moment. The agent sent these team leaders emails to call me back, it is the 25th May and I am still waiting for that call back. Team leader names are Ndumiso & Regina. So whether this happened would be another sign that MTN doesn't give a **** about the clients / service given. What happened to be client service or honest and fair details with clients? If the roles were reversed, where MTN was owed money your service would be terminated immediately and quick to call for your money / even list you with ITC.</p> <p>I have asked to be called with regards to my several complaints logged but I am still waiting. If I do not receive my money within the next 4 days I will be laying a complaint with consumer good & service commission as my consumer rights have been abused by MTN.</p>