Lies and terrible customer service

After my 3rd poston here on the 18th of December to be exact with the same complaint- your complaints department got back to me on the 21st of December with the below at the end of the message

“We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.”

Up until now - there has been no communication whatsoever from you. What a joke! So you just ignore customers with problems hoping they will get tired of complaining and the problem will go away?????

INCOMPETENCY at its best. Well done for being a REALLY AWFUL service provider !!!!!!