MO
Monique O
1 reviews | Active since Nov 2009
21 Nov 2018, 14:05
Lies and promises not met
I was happy that mtn said they would follow up, but they haven't yet. I was told to just comment where the store was that I took my phone to to be fixed. I did that and have not heard anything back yet. The store was Wonderboom Junction in Pretoria. Please take note Mr S Schoeman
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MTN South Africa's replyOfficial
22 Nov 2018, 11:13Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Thank you for the information provided as the same has been forwarded to the Regional Manager of that area for further assistance. They will investigate to provide feedback to you and a way forward in this matter.
We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Thank you for the information provided as the same has been forwarded to the Regional Manager of that area for further assistance. They will investigate to provide feedback to you and a way forward in this matter.
We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply22 Nov 2018, 11:13
Official
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Thank you for the information provided as the same has been forwarded to the Regional Manager of that area for further assistance. They will investigate to provide feedback to you and a way forward in this matter.
We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Thank you for the information provided as the same has been forwarded to the Regional Manager of that area for further assistance. They will investigate to provide feedback to you and a way forward in this matter.
We would like to assure you that we are constantly looking at ways of improving our service to avoid any further inconvenience.
Warm Regards
Sizwe Schoeman Complaints Management team