*****, lies and no communication

I have upgraded my contract in October and to date no-one has bothered to come back to me, despite numerous escalations, including to the CEO Ralph Mupita. I had a 40gb data package before upgrading that I took out a few months earlier. I stressed I wanted to keep this package and the agent, Yentil Lombard, agreed. I only discovered a month later it was removed and I was charged for a cancellation of the contract. This was not what I agreed. I went to the store personally to take this up and she was not available. I spoke to Bongani Baloyi and he promised to resolve it with his regional manager. He has not responded to my mail nor even logged a complaint to resolve this matter. They have just gone silent. To add to my experience, I had ****mers call me in the same week I upgraded and they had all my details from my MTN account. This means there is a data leak in MTN. I called o report it and it seems it happens so often and they just don't care to do anything about it when this is clearly an internal problem. After so many years with only MTN, I am now ready to make a move elsewhere in the hope of getting better service. i just cannot believe that they can openly de***** you. When questioned, the agent, Yentil just says she told me it will fall away and that's that. The customer is the ****. After stressing numerous times i wanted to keep it and did not need any data on my new contract. Why worry when there are no consequences for your misleading behaviour? Is this the brand MTN wants to portray and the culture they want to foster. i was even prepared to pay for my package as i have been doing.