Lies and Misleading Client - Cancellation Process

On the 23rd November 2015, I contacted the customer service department requesting the cancellation of my contract.The consultant informed me that he sent a request to the cancellation team.<br> On the 24th November 2015, I received an email from MTN Retentions advising that my contract termination date is on the 10/12/15 and I should call on the 11/12/15 to continue with the request and please note that airtime,data sms will be forfeited.By reading this email, I was led to believe my contract would be terminated upon my request.<br> Today 11/Dec/15,i call MTN contact centre and spoke to Nomawabo to confirm if my contract was cancelled. She confirmed that the email was to confirm if I wanted to cancel and it could take 24hrs to 30 days.<br> At this point i'm confused and state that if it only gets cancelled in 30 days,MTN will still bill me on the contract and she confirms yes.I provided her with a solution to resolve this and she stuck to her process. Other things on the call were said but here is no space. I asked for a Manager and get told, i already sent the email the manager will do the same. I asked for her surname and she ddnt want to provide it as the ref number has everything.