Lies and borderline *****ing

<p>I'm beyond fed up and frustrated.</p> <p>Firstly I emailed mtn to notify them that I will not be renewing my contract after it expires on 11 July 2016</p> <p>I then had to contact mtn again after no response on July 12th to notify of the very same issue and even though records prove that I requested a cancellation instead a ********** upgrade was approved without my approval. </p> <p>I then had to have the inconvenience of obtaining affidavit to dispute this upgrade. And to add insult to injury Mtn then debited R769.01 from my account as opposed to the R262 they have been debiting for a year, the call centre said that there were promotional charges amounting to R400 when I asked what those promotional charges are she said she didn't know! </p> <p>On top of that the customer service rep who was assisting never bothered to follow up on my dispute and ignored my countless calls and emails.</p> <p> </p> <p>If my matter is not resolved by the end of this week I will open a case of ***** against MTN</p> <p> </p>