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charlton J
1 reviews | Active since Jan 2016
19 Jan 2016, 18:46
LIES ABOUT SETTLE AMOUNTS
Lost my contract sim with handset in the month when the my upgrade was due.The last debit went off and I canceld the contract.<br> I then was billed for the next year and handed over to the legal department after my cancelation!<br> <br> I contacted them after I found out by traying to open an account. I then spoke to Consultant Haniel who informed me the sette amount was r3000.I told haniel I lost the phone check on system the system when lost my phone. I was billed later only for airtime used r418 which I paid in full later I get mailed r2880 outstanding and now no one seem to be able to help me.
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Replies (1)
MTN South Africa's replyOfficial
20 Jan 2016, 14:13Hello jacobs.harold,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly note we tried contacting you on the number *** around 14:05 and your phone was not picked up,please be advised that your query have been resolved and request has been sent to ITC for your name to be cleared.kindly advise if you would like us to migrate your number to prepaid.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly note we tried contacting you on the number *** around 14:05 and your phone was not picked up,please be advised that your query have been resolved and request has been sent to ITC for your name to be cleared.kindly advise if you would like us to migrate your number to prepaid.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 14:13
Official
Hello jacobs.harold,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly note we tried contacting you on the number *** around 14:05 and your phone was not picked up,please be advised that your query have been resolved and request has been sent to ITC for your name to be cleared.kindly advise if you would like us to migrate your number to prepaid.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly note we tried contacting you on the number *** around 14:05 and your phone was not picked up,please be advised that your query have been resolved and request has been sent to ITC for your name to be cleared.kindly advise if you would like us to migrate your number to prepaid.
warm regards
mike
REQ:***
Best regards,