CW
Carmen W
1 reviews | Active since Jun 2016
10 Feb 2018, 18:01
Lies about Data addition
I upgraded my contract and part of the deal was 30G of data. I did this on the 4th Jan. I went into the store in the blue and they confirmed that they couldn't help me because I did my contract online, told me to call 808 which I did. On the 29.1.18 I called and was given a ref number. On 30.1.18 I got a sms to say it is resolved. I called again and their systems were down. I called again on 4.2.18 received a ref and again on the 5th I got a resolved sms. I called a 3rd time and still to date no data. I'm very disappointed with the service from mtn. I've had my number for 20 years.
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Replies (3)
MTN South Africa's replyOfficial
12 Feb 2018, 13:07Good day Carmen,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
A request was logged for this data bundle to be allocated. We have escalated the matter to management for an urgent response.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply12 Feb 2018, 13:07
Official
Good day Carmen,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
A request was logged for this data bundle to be allocated. We have escalated the matter to management for an urgent response.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
CW
Carmen W's updateReviewer Update
12 Feb 2018, 13:13Hi Kabelo,
Please excuse me if I don't believe this until I see actual action as I have heard this story before. I already have 3 reference numbers from you guys.
CW
Carmen W's update12 Feb 2018, 13:13
Reviewer Update
Hi Kabelo,
Please excuse me if I don't believe this until I see actual action as I have heard this story before. I already have 3 reference numbers from you guys.
CW
Carmen W's updateReviewer Update
20 Feb 2018, 13:52Hi.
I still have not had feedback or any kind of update on this?
CW
Carmen W's update20 Feb 2018, 13:52
Reviewer Update
Hi.
I still have not had feedback or any kind of update on this?