WJ
Waleed J
1 reviews | Active since Jan 2010
19 Feb 2016, 06:55
Lies about 5 day turnaround
I have unsuccessfully tried to solicit service from MTN Insurance since 8 February 2016. MTN does not honour their promise of returning calls. I sent an email request and received an automated response:<br> \Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience\". This has expired on Saturday 13 February 2016 (5 normal days) or Monday 15 February 2016 (5 working days). <br> <br> It seems that MTN is not interested in retaining their clients. Think I should move back to Vodacom"
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MTN South Africa's replyOfficial
19 Feb 2016, 21:22Hello waleedjac,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the insurance supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the insurance supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply19 Feb 2016, 21:22
Official
Hello waleedjac,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the insurance supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the insurance supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***