1 reviews | Active since Jan 2013
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<p>I purchased a phone with a new mtn sim on Tuesday 7June 2016. As soon as I switched it on I received an sms from Mtn saying ... Welcome! Your number is ********** . For a SIM Swap: Dial *173*3# or call 173. New SIMs: Recharge with R30 today and get R60 Airtime plus 100MB. TsCs. I then recharged with R30 airtime & I did not receive this R60 airtime & 100mb data. I've called the customer care several times & they keep telling me that my "case" is under investigation. Case? How long does it take to load airtime that you promised someone? This is just ridiculous that I have to wait days for this. Mtn stop lying to your customers. I've never experienced this with any other network</p> <p><span style="font-family: 'Avenir W01';"> </span></p>
Good day Sibongile,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query is still being investigated by technical support.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Sibongile,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query is still being investigated by technical support.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
This issue has still not been resolves. No one from MTN has even attempted to contact me. Im getting very frustrated now. Really really not impressed!!!
This issue has still not been resolves. No one from MTN has even attempted to contact me. Im getting very frustrated now. Really really not impressed!!!