1 reviews | Active since Jun 2016
**** TOO
<p>My account is in errors , I called MTN only to find out that I cannot make a payment arragment and that I need pay R20 just to unblock the line as it was over due by R11 for 60 days</p> <p> </p> <p>I paid the R20 now onlt to find out I need to pay the full amount , I was told by two/three consultants at MTN to pay R20 now its a different story </p> <p> </p> <p>So it shows that MTN consultants don't know their jobs</p> <p> </p> <p>MTN is the worst network , I will never give MTN a good review or even get anyone to use MTN again </p>
Dear Leshni
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
It’s my goal to retain you as a satisfied customer and will hope to serve you again in the future.
Yours sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Leshni
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
It’s my goal to retain you as a satisfied customer and will hope to serve you again in the future.
Yours sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
How are you going to call me when my line is blocked and I cannot receuve any calls
How are you going to call me when my line is blocked and I cannot receuve any calls