JAVD
Jessica Ann Van Deventer

1 reviews | Active since Dec 2017

04 Jun 2018, 11:59

**** to over the phone and duped into taking extra out on my contract.

I was sold a contract under false pretences. I have sat on hold with customer services for more than fifteen minutes. If you pull up the phonecall where I was sold this package you will hear the woman selling me the package clearly tell me that I will be able to transfer the 8GB data from this Sim card onto my contract sim card which I am unable to do! also I only receive 2GB day time data and 2GB night time data which is a total of 4GB not 8GB Like I was promised! I would not have taken out the contract had I known any of this information. Part of the promotion is that the sim card comes with a modem, they had run out of stock of their modems and phoned me back asking if I would accept just the sim card at a cheaper rate per month. Which I did, but if I have no modem, and am unable to transfer this data. I cannot use the sim! I feel duped by MTN and will take this as far as I need to. Disgusted with the lies!

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Replies (1)
JAVD
Jessica Ann Van Deventer's update07 Jun 2018, 12:49
Reviewer Update
Hi Willem, I appreciate your timely response and would appreciate assistance in this. Since I have posted this complaint, MTN has placed me on SMS only roaming without me requesting such an action. I have been unable to use my data or any MMI codes since. It is extremely distressing as I use my contract sim (not the sim mentioned in the post prior to this) to use Google Maps and landed up getting lost in town because I randomly got an sms from MTN saying that my SMS only roaming had been enabled and there is no way for me to disable it as I cannot access any MMI codes. I am sorely temped to take my business to another service provider as why am I paying for my contract on time every month only to be jerked around like this? I work full time which means I can only resolve this issue come the weekend. If you can please assist as I cannot even make calls to customer care!