**** and misled - Connected without Internet

A few months ago I was shopping around for wi-fi service provider in my area, I struggle with connectivity issues and I lot of service providers I approached were honest about the availability of the network in my area. So when I went to MTN in Makhanda I was more than relieved when they informed me that they had perfect coverage in my area (I live on a farm Frasers Camp). When I displayed hesitation and doubt - knowing that if I choose to terminate the contract I would be forced to pay out the balance, as I even struggle to make phone calls (depending on where I am in the house). The sales agent told me not to worry and guaranteed me that if I struggle all I needed to do was call MTN Coverage and that they would send out a technician who would sort of the issue for me.

That first day I was excited to have what little connection I could have and was sure that I wouldn't have to spend anymore late nights working/ studying in town due to this. I was wrong on soo many levels, I logged my first complaint after a few weeks of struggling. I was informed that my complaint had been logged and that a technician would be contacting me - this obviously never materialized and I made the error of deleting that first reference number, because now I am being told I never logged a ticked.

Fast forward a few months later and this issue is still persisting, I make call after call and get told that the tower was down yesterday or the previous week and yet I'm still "connected without internet". This honestly has gotten to a point whereby I want to cancel my contract, as I am tired of paying for something I hardly get any value from.

I have missed out on numerous meetings and lectures due to this and will probably miss out on my sisters on-line graduation coming up!

I feel **** and misled....