**** about 10GB Recurring data bundle for 3 months

I upgraded my contract on 02 December 2017 and was advised by the sales assistant at MTN Gateway Mall that there is a deal of 10 GB data per month for 3 months from the month of the upgrade. The 10GB was never loaded onto my balance. Repeated calls from me for over a week now to the 808 call centre have proved fruitless. Call 1: I was promised a 24 hour turn around time and was given a reference number. The agent agreed that I am owed the data and that it will be resolved. Call 2: I was then told it's a 48 hour turn around time Call 3: This was yesterday 27 December 2017, a few days after Call 2, as I accounted for the public holidays. I was told that I will receive the data by end of day.

Today is 28 December 2017, 26 days after I upgraded my contract and I still have not received my data bundle.

I REQUIRE MY 10GB IMMEDIATELY AND THIS SHOULD BE VALID FOR 30 DAYS FROM THE DATE IT IS LOADED ONTO MY ACCOUNT AND NOT BE VALID UNTIL END OF DECEMBER BEFORE THE SECOND AND THIRD BATCH OF 10GB IS LOADED.

MTN ALWAYS GETS THE DEBIT ORDER CORRECT AND TOOK THE FULL AMOUNT FOR THE CONTRACT THIS MONTH - IF ONLY MTN COULD LIVE UP TO ITS PROMISES AND STOP *****ING. I REQUIRE A CALL AND WRITTEN APOLOGY AND CORRECTIVE ACTION BY CLOSE OF BUSINESS TODAY FAILING WHICH LEGAL PROCEEDINGS TO CANCEL THE CONTRACT AND RETRIEVE MY MONEY WILL BEGIN.