LIE TO YOUR CUSTOMERS

<p>i called in yesterday, i spoke to Ryan from products and services, he didnt even acknowledge my query and just said he cant help me cause the system is down. i requested that he's team leader calls me back when its working. he said he will relay the message. I received no call. i called again today, after holding the line for more than 20mins, i start by explaining my story and i called yesterday, the agent not at all taking note starts to call me Ryan. i ignore her lack of active listening ability. i asked her to call my mom to complete the security check, she informs me that she cannot call out, and i tell her to tell her team leader to call while i hold the line. a few minutes go by and some 2IC comes to the phone like someone forced the agent to take over the call. i request to speak to the manager and after holding the line for another few minutes, NURAAN MULLER comes to the call, doesnt even say who she is and what message was given to her (pathetic leadership). She continues to say she cannot call the account holder, i raised the question to say, if she was about to lose an account would she call to save the account, she says no because no one has the ability to call out (keep in mind, i was promised a call back yesterday). She continues to lie and say the entire building cannot call out. WHAT THE HELL. you guys will lie just to get me off the phone. i wont even receive this pathetic service from the ANC. i dont even wana hear about you policies and how sorry you are because you are not - you are full of BS and thanks for giving the entire brand a **** name </p>