NT
Nesamvuni T
1 reviews | Active since Dec 2016
23 Oct 2018, 03:12
Lie promises
I contacted mtn since they claimed that they tried to contacted me but they said it was on voice mail. Then i contact the retention department from mtn to find out but none of them have such knowledge of the call. And i checked my mailbox but i didn't find anything from mtn so the consultant who was assisting me was unable to assist me so it was same story that they will send e mail to find out that what is happening so i ve lose the hope i am waiting for my contract to end so that i can cut ties with them but with a fear of whether that will happen judging with the current situation
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Replies (3)
MTN South Africa's replyOfficial
23 Oct 2018, 12:47Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have contacted DSV delivery company, they have confirmed the parcel has been returned to our Midrand Warehouse.
We have sent the request to our MTN Warehouse to confirm the RMA number before we can cancel the contract.
We are waiting on the RMA number.
Feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply23 Oct 2018, 12:47
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have contacted DSV delivery company, they have confirmed the parcel has been returned to our Midrand Warehouse.
We have sent the request to our MTN Warehouse to confirm the RMA number before we can cancel the contract.
We are waiting on the RMA number.
Feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
23 Oct 2018, 12:47Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have contacted DSV delivery company, they have confirmed the parcel has been returned to our Midrand Warehouse.
We have sent the request to our MTN Warehouse to confirm the RMA number before we can cancel the contract.
We are waiting on the RMA number.
Feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply23 Oct 2018, 12:47
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have contacted DSV delivery company, they have confirmed the parcel has been returned to our Midrand Warehouse.
We have sent the request to our MTN Warehouse to confirm the RMA number before we can cancel the contract.
We are waiting on the RMA number.
Feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
25 Oct 2018, 09:12Thank you for your post.
Thank you for your patience for the complaint to be resolved.
Please note that the term date has been reversed for cell number ***
There is not credit due to the account, due to the sim card used and allocation data for the 2GB used.
Please visit any MTN dealership to assist you with the upgrade on this line.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply25 Oct 2018, 09:12
Official
Thank you for your post.
Thank you for your patience for the complaint to be resolved.
Please note that the term date has been reversed for cell number ***
There is not credit due to the account, due to the sim card used and allocation data for the 2GB used.
Please visit any MTN dealership to assist you with the upgrade on this line.
Kind Regards,
Alice van der Merwe
Best regards,