License disk ordered via the Momo app

Good Day

I purchased my car license via the Momo app on the 9th of May 2024. I have not received my license to date. I have followed up via email with the Momo team and the only response I receive is that they have escalated the matter and will get back to me in 72 hours. This has happened three times and I am still do not know the status of my license. I am currently driving with an expired license disk. I got stopped my a police office who wanted to fine me and I had to show him all my follow up emails that I sent to the Momo email add. Please can someone from the MTN SA team assist me with this matter as it is urgent. Transaction ID: ***