***** AND PATHETIC SERVICE AND FALSE ADVERTISING

Good Day, I have done an upgrade in November 2020. First I wanted the special you offered on the S20 Note with a 1000 mimutes and 25 Gigs per month as advertised. I waited since 1st November 2020 to upgrade with your systems that was not uploaded, the agent that helped me at The Garden Route Mall Lindy tried everything to get answers from you, emails, phone calls etc without avail. You are the most useless service provider I have ever came accros go and check if I have ever skipped any of payments no!!!! You take your money every month from my bank statement but you are so useless to answer emails, phone calls etc. I have had an error on my phone since I have got this phone. Now at this moment I have R60 airtime, 8gigs data en 1286 minutes but it keep on saying when I want to phone please load airtime. I will approach my attorney and my attorney will appoint and advocate as this firstly was not my option as phone S20, and you do false advertising and we will be in contact with the Telecommunication Ombudsman. I am losing business as when I speak to my clients it just cuts my calls, then the agent said better I do a sim swop yes like my ass it will sort out the problem yeah right. I have been wasting hours of my time up and down to the Garden Route Mall branch. All those agents known me for years. It is not my problem if you are selling your useless branches to private owners, it is your pathetic service. I want the phone that I wanted from the start, I have the booklet to show your false advertising and up to today I have problems with your service as well as with the phone. You have 48 hours to replace this phone to the one I wanted and to sort out the problems otherwise you will have a lawsuit and you will be liable for all costs incurred plus the business I have been losing cluents says they keep on phoning me and my phone is off no it is not off, sort out your pathetic service otherwise its pay up time!!