***** and not helpful AT ALL

On the 21st of February 2022 Mondo phoned me with a good deal from MTN. They told me I would get a router for my house with fiber and a battery backup for load shedding. It was supposed to be 5G uncapped. So I took this contract on the 23rd of February I received a message that I would receive this modem and in 48 hours it would be connected. Two and a half weeks later I phoned them numerous times in which eventually at 3:30pm they phoned me back to connect me.

When the lady started the process she then told me it was only a 10 megabyte line and and it was wireless. by then I cancelled my 50 megabyte per second line. I then said I did not sign for 10mbps and they put me through to a manager by the name of Ronaldo.

He said it would be cancelled and they were going to investigate and gave me a reference number R***4. He also said in two days I would get feedback.

Two weeks later and after numerous phone calls a lady by the name Nosendo helped me she said, the contract was cancelled but still MTN is taking money from my account. She then said I must take the modem to the nearest MTN store and hand in the modem so I can get the IRMS number. I proceeded to do that 3 times with again numerous phone calls which no one would help me. The last call I did they said that if the modem was not handed in on that day my contract would be activated but I have been debited for this every month so far.

I then took time off and went to head office in Randburg MTN. A lady by the name of Dineo. Then helped me and could not believe what they were doing. She put a complaint against the people from The Glen MTN and proceeded to help me.

She took my modem but could not give me an IRMS number that day. This was done on the first week of May 2022 on the 11th I started sending SMS's and trying o phone. Eventually she did give me my IRMS number IRMS 821783 on the 23rd of May.

I then had to phone Mondo with the IRMS number to cancel everything and they will re-embers me with my money. MTN says that the number I am calling I'm pressing the wrong numbers for assistance. So again I'm stuck with this incompetence. I have tried every day and every day I get the same thing. End of the month is here and I'm still not getting any satisfaction.

So now what do I do. As far as I'm concerned to buy and contract from as they LIE to you and MTN just takes your money and do not help you at all. I am disgusted at this service that Mondo and MTN are giving me.

I truly recommend that NO ONE should deal with Mondo and MTN should investigate these problems as they are getting the bad reviews. As for me NEVER again Mondo or MTN. NEVER AGAIN.

Phone me to sort this problem, and then we can talk.