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<p>I upgraded my contract on Monday Afternoon 27th June, Just after 2pm through Mtn, I was told by the Sales person that my handset would deliverd today Wednesday the 29th June. I contacted Mtn this morning and was given a tracking number, iI then contacted RTT and gave them the tracking Number, which I was then told that it was ONLY put on thier system (RTT) 7 Minutes ago. and would only recieve my handset on Thursday the 30th, I asked the conultant if I could have it fasttracked, and I was told to contact MTN and get the handset fastracked.</p> <p>I then contacted MTN again (Sales) and was told that, the delivery of the handset would be 3 to 5 days as per thier contractual agreement with RTT, and that they could not fasttrack my handset.</p> <p>I am not happy at all with the service I have recieved from MTN (Not the first time either), if I had been informed of the proper procedures I would not be so upset or disgusted</p> <p> </p>
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MTN South Africa's replyOfficial
30 Jun 2016, 07:19Good day Sheldon,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply30 Jun 2016, 07:19
Official
Good day Sheldon,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
's updateReviewer Update
30 Jun 2016, 09:39First of all, this reply will not placate me at all. I am not happy with the lady that i spoke to last, her attitude over the phone was totally unproffessional, and really un called for! If that is the way that your staff treat clients by telling them "No, i will not fastrack your reqest, as our company has a contract with RTT, and that is how it is done'.
I would prefer to know that her emploment contract be terminated, as she should not have spoken to me so unprofessionally, and if you let your staff get away with treating clients like that,then you should really look into customer care training, as I am still very disgusted.
If RTT Does not deliver my handset by the end of today , I wil take this further
Regards
Sheldon Henning
's update30 Jun 2016, 09:39
Reviewer Update
First of all, this reply will not placate me at all. I am not happy with the lady that i spoke to last, her attitude over the phone was totally unproffessional, and really un called for! If that is the way that your staff treat clients by telling them "No, i will not fastrack your reqest, as our company has a contract with RTT, and that is how it is done'.
I would prefer to know that her emploment contract be terminated, as she should not have spoken to me so unprofessionally, and if you let your staff get away with treating clients like that,then you should really look into customer care training, as I am still very disgusted.
If RTT Does not deliver my handset by the end of today , I wil take this further
Regards
Sheldon Henning