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Item: MTN South Africa
Rating: 1
Author: thireshan P

I ordered my upgrade and i was informed it will be delivered today but that is not the case,im going to put an article on this as this is also happened on last upgrade.MTN is pathetic

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

15 Sept 2017, 14:27

Dear Thireshan,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the Sales department dealing with these matters to investigate and have the device delivered asap.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa's reply15 Sept 2017, 14:27

Official

Dear Thireshan,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the Sales department dealing with these matters to investigate and have the device delivered asap.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

thireshan P's updateReviewer Update

15 Sept 2017, 14:51

Im not interested as to where this has gone wrong,i want my phone today as stipulated in the recorded conversation,failing to do so will result in me placing an article and make public viewing of it!!!I dont care if someone has to deliver it 8pm tonight,i want it delivered!!!!

thireshan P's update15 Sept 2017, 14:51

Reviewer Update