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Item: MTN South Africa
Rating: 1
Author: Nadine H

<p>So, I renew my contract March. I opt for the iPhone for life R100/m deal. Weeks later I notice the R100 not deducted from my account. Why?! MTN didn't register it. Now I'm told the deal no longer exists. TOOOOOO BAD MTN. Isigned up for it BEFORE the deal ended. Fix your INCOMPETENCE and give me the deal you promised. You most probably won't though- reason being- I was promised on my previous hellopeter message that I will be helped as MTN strives to keep customers happy- HOGWASH!!!! STILL NO HELP FROM MTN. STILL NO FEEDBACK. YOU ARE BEYOND USELESS!!!!!!! <br />P. S..... I expect my new phone March 2018!!!!!!!!!</p>

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

14 Aug 2017, 23:26

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. We have referred the matter to senior management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply14 Aug 2017, 23:26

Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

Nadine H's updateReviewer Update

15 Aug 2017, 13:11

Then I want an answer by 18 August! It should NOT take MTN 6 months to sort out!!!! I will post on hellopeter every day until I get an answer from senior management

Nadine H's update15 Aug 2017, 13:11

Reviewer Update

Then I want an answer by 18 August! It should NOT take MTN 6 months to sort out!!!! I will post on hellopeter every day until I get an answer from senior management

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