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<p>I just want to express my dissatisfaction with the poor customer service that I received from this MTN store. On Monday afternoon I went into the shop and was shown the specials. Becasuse I am an existing customer they claimed they could help me take out a contract for a tablet on my existing contract and did not need any documents except my ID and Driver's License, which I gave them. They took me throught he whole process only to tell me there is something wrong on the system, I need to take out a new contract and need Bank Statements, Proof of address and my salary slip. I then had to drive to another shopping centre to get the bank statements. After going through a whole rig ma roll to get the new contract loaded and make copies of all my documents and getting me to sign the contract, I was told they have no stock and had to wait for the contract to be approved. An hour later I received a sms from MTN saying my contract was approved. At the shop I was told they would order the stock in the meantime and I would get my tablet on Wednesday, they will also give me a call as soon as my contract is approved. The call never came. I only knew from the sms that it was approved. On Wedenesday I drive to the shop to hear what's going on, why haven't I heard anything from them? The consultant who helped me is not there, but I recognise the Manager, who also assisted me on Monday and said that my tablet would be there on Wednesday. So I ask him about my tablet and he tells me to ask the ladies at the counter. Does the manager not know if stock came in or not? The lady at the counter checks in the back and says there is nothing; I must come again on Friday. I ask the manager what now, he says your heard the lady, there is nothing more I can say. I ask the lady that the other consultant must give me a call, she says she will tell him, I aks her how will she tell hiim as she did not ask my name or telephone nr, she says they work on the make of the tablet. How unfriendly and uncustomer orientated not to even know your customer's name. Then I hear she tells another customer she's not in the next day, so I ask her how is she going to tell the other consultant to call me? She says she will ask the manager, the same one who is not in the least interested in helping me or to apologise or to explain anything? </p>