1 reviews | Active since Apr 2017
Letter of an Apology
<p>Hi</p> <p> I need a letter of an apology from both mtn and mbd</p> <p>Mtn cut off my line without giving me any notice and they failed to give me answers as to why my line was cut off. I paid instalments for more than 6months without using data and a lot of frustration was cause for me after that and a bad credit record on top of all that</p>
Ooh Wow! I think you should have got all your facts here before you respond. December 2015 my line was already disconncted, i didnt pay for those months only because no one could tell me the reasons why my line was cut off, i realized i'm not winning with that, i decided to just pay the outstanding amount. If you go to your contract, 10.7 says before you deactivate my sim you will give me a notice to pay. Did you send me a notice, isnt that a breach of contract???? on top of that i went to stores for number of times to try and understand why my lines were cut off, , emailed and called for number of time with no luck, and that was way before my account goes on arrears.
Now dont you ever go respond without checking all the facts Alice, you make me really mad, you dont know how much frustration this has caused for me, it has been going on since 2015 Sept , now you come with this nonsense response!!!
Thanks for your filty responce....! anyway Credit Ombud has helped me, they manage to sort this mtn nonsense out for me. Just need to scream the words to everyone! STAY AWAY FROM MTN!
Ooh Wow! I think you should have got all your facts here before you respond. December 2015 my line was already disconncted, i didnt pay for those months only because no one could tell me the reasons why my line was cut off, i realized i'm not winning with that, i decided to just pay the outstanding amount. If you go to your contract, 10.7 says before you deactivate my sim you will give me a notice to pay. Did you send me a notice, isnt that a breach of contract???? on top of that i went to stores for number of times to try and understand why my lines were cut off, , emailed and called for number of time with no luck, and that was way before my account goes on arrears.
Now dont you ever go respond without checking all the facts Alice, you make me really mad, you dont know how much frustration this has caused for me, it has been going on since 2015 Sept , now you come with this nonsense response!!!
Thanks for your filty responce....! anyway Credit Ombud has helped me, they manage to sort this mtn nonsense out for me. Just need to scream the words to everyone! STAY AWAY FROM MTN!