Letter from MTN

I would like to express my dissatisfaction with the service I have received from MTN. Since Wednesday, I have been in communication with their consultant regarding a letter that has proven difficult to obtain. Unfortunately, I have been ********ly handed over for an amount of R87, despite my ongoing report of ***** on my account.

I learned on Monday that I had been handed over for this amount, which I previously maintained payments on a month-to-month basis while they were conducting an investigation. This situation has led to complications with my housing application, resulting in a declaration against me due to the R87 issue.

I have been requesting the letter since Wednesday, yet I have not received any assistance. Instead, I am continually advised to wait for feedback that has now escalated to a timeframe of up to 78 hours. Initially, the expectation was within 2-24 hours, and then it was adjusted to 24-78 hours.

I kindly request any support or urgent attention regarding this matter. Thank you for your understanding.