VT
Vincent T
1 reviews | Active since Jan 2015
28 Aug 2015, 13:30
Letter
MTN claims to have purge my account but they refuse to send me an official letter from MTN stating that they cleared my name and purged my account.I find it difficult to understand that MTN is able to write me letters of demands but refuse to write me a letter stating that I do not owe them a cent.This has put a dark cloud on my credit record,I cant do anything because of these.They have failed to even offer me an apology for their mistakes.If this matter is not resolved by next week,I am definitely going to escalate it SAPS or Speak Out!!!
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MTN South Africa's replyOfficial
14 Sept 2015, 15:11Hello tumiso100,
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to our Legal management team for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Matshidiso
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to our Legal management team for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Matshidiso
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2015, 15:11
Official
Hello tumiso100,
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to our Legal management team for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Matshidiso
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to our Legal management team for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.
Thank you for bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Matshidiso
REQ:***
Best regards,