Let's try complaining.. AGAIN...

I am absolutely livid!

After numerous complaints (and a friendly request from a call centre lady NOT to post on hellopeter again and ONLY correspond directly with them via their Coverage Helpdesk ********** lot that helped me!!) and after countless e-mails and promises to get back to be, I received the following e-mail this morning: "Y'ello ...! Thank you for emailing the coverage helpdesk. The drive test team was sent to do the test drive there were no issues found on the site that you are logging on to. The site serves with good coverage."

WHAT. DO. YOU. UNDERSTAND. UNDER. CUSTOMER. CARE. !!!!!??????????

WHAT. DID. YOU. MEAN. WHEN. YOU. SAID. YOU. ARE. INVESTIGATING. !!!?????

PLEASE READ my complaints!!!!!!! YOUR technician CAME OUT TO MY PREMISES IN OCTOBER 2018 ALREADY and found that it is NOT working as it should and right after that I was told you are awaiting the authorisation on a purchase order for the signal booster to be installed to come through. When did what change?

This is absolutely PATHETIC!!

I will NOT correspond directly via e-mail or call center with you again. I will log a hellopeter complaint EVERY 5 days (as that is unfortunately the time limit I have to wait between posts) UNTIL you attend SATISFACTORILY to my VALID complaint.

Underneath my previous complaints. PLEASE do me the courtesy of actually reading it this time...

***

From: Customer Care ********** Sent: 27 January 2019 05:06 PM To: ****** Subject: Re: Network issues not receiving any attention after months of complaining [#44407] Good day, Thank you for emailing Customer Care. Please accept our apologies for the delayed response and inconvenience incurred. Kindly complete the attached form and forward it to aour coverage department; ********** for further assistance. We look forward to being of service to you. Kind Regards, Jacobeth Mabotja MTN SA Reference Number: 44407

--Original Message-- From: ***** Date: 01/27/2019 04:10 PM To: ********** Subject: Network issues not receiving any attention after months of complaining I have got no other options as to where I can lodge a complaint with regards to the Network Department. I've tried everything! MTN call center (countless times),Hellopeter and even twitter. Nothing. One of the call center agents had the nerve to say that it must be my device that if inferior, because I am the only one complaining!? I am maybe the only one taking the time to complain to this deep dark hole of nothingness, but I am definitely not the only one struggling with the network. On our premises alone we have three MTN contracts and three prepaid users. I can assure you, we do not have six "inferior" devices... I have since spoken to a couple of neighbours and we all have the same issues. Dropped calls. No network coverage. Unstable signal. Sometimes the signal will show full 3G reception, but with that I am not even able to do a bank transaction without being thrown out of my session because of being "timed out". That is if I can connect to the network altogether! Would you please give me the details of whoever I can contact who will be willing and or able to assist me? My telephone number - ******(but it is safer to reply via e-mail, for obvious reasons!) [this was not so obvious to them that I actually have to use another service provider] I attach my previous hellopeter complaints in this letter: 2019-01-03 Network issues STILL not receiving attention I have lodged numerous complaints to MTN's coverage complaints department and am now reaching breaking point as to my tolerance for being **** to and getting the run around. This is unacceptable. Either no one is willing or able to do their jobs or they are just plain dishonest. I have been a happy MTN customer for ages and even migrated some of our vodacom contracts over to MTN because the reception of MTN was always better than that of vodacom. Not since last year anymore and NO ONE is willing to attend to my queries and complaints?? What is it going to take for MTN to actually deliver the service I am PAYING for?? *** A copy of my 14 December 2018 hellopeter complaint: Network issues STILL not receiving attention Our network issues are still not resolved. I have phoned the network department countless times and also left millions of messages for the technician who came out to do the inspection - NO JOY. Eventually I got through to the technician (as I phoned from my Vodacom number which he didn't know to screen, because I cannot use my MTN one) and he said that I just need to phone the Network Complaints department again and get a reference number to follow up on. How many times are reasonable to expect me to phone to complain about the same issue? How many reference numbers are necessary before action can be taken? In one of the follow up calls I made (as no-one phones me back) the lady said that they have requested a booster to be installed at my premises and they are just waiting for the authorisation on the purchase order. Subsequent calls - no one knows about it. This is getting too much. MTN - would you PLEASE please PLEASE attend to my months long issue!? I am paying my bill every month. You have brilliant systems in place to collect my money - would you please assist me that I may be able to actually USE the service I am already paying for!? *** A copy of my 20 November 2018 complaint Network issues STILL not receiving attention A technician from MTN came out in mid-October and found that there is indeed merit to my network complaints. I have ever since tried to contact MTN again to get feedback on what they intend to do to remedy the situation. I cannot get through to anyone and none of my phone calls are answered and none of my messages are being returned. Since last week the network has deteriorated again and I've been struggling with absolutely NO signal. I cannot make voice calls or send basic sms's and the calls that do go through, gets dropped. The data signal does not work AT ALL - except for 3am.. then all the sms's and voicemails comes through. Is there ANYONE who can assist me in this regard? I am incurring way too much extra costs with my vodacom prepaid data together with my MTN contract which I now cannot use! *** A copy of my 1 October 2018 hellopeter complaint: I have been contacting MTN's Network Complaint department for a couple of weeks now and still have not had the issue resolved. The only response I received is that it has been escalated and that someone from the Polokwane office will get back to me. No-one ever does. I am struggling with dropped calls and the most frustrating data connection that also keeps on dropping. I can literally watch how my signal indicator goes from No service to Egde to 3G and then drops back to No service. Just sending a basic e-mail of less than 2MB (YES, MB...) or doing a bank transaction is a process that now takes me anything from 2 minutes to more than half an hour or having to give up and try again later. It is absolutely ridiculous! I understand that I am not in a big hub with LTE and all that, but all I am asking for is a STABLE signal - even if it is slow. Customer care did advise me that our area is on an upgrade list, but they've been saying that since beginning of 2017 and the service is just deteriorating. Would someone please contact me urgently in this regard. Thanks