1 reviews | Active since Jun 2013
LETS ALL LEAVE THIS SLAAP TIGER NETWORK!!!!
Gosh what the hell is wrong with me, I have been with MTN for years and seemingly I am still loyal to them even when they provide such KAAK network. All I ever do is complain. Well I am done, this relationship is over! We don't even get a silly apology from MTN, we are the CLIENT! we get that there's a strike but really how is that our problem? people strike all the time, that does not mean the CLIENT must be affected. Then when you call the call centre agent has the audacity to tell you that you are not the only one experiencing that? is that suppose to console me, that there's actually many of us, or is that saying i must sit down and stop acting special. I am so concerned especially because I am pregnant and on my last trimester, I depend on my phone (with proper network) , what if I have an emergency and can't get hold of anyone? what then....really MTN i'm supper dissapointed.....as I move to Voda :(
Thank you for your post.
Please accept our apologies for the inconvenience caused.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.)
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience caused.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.)
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***