TG
Tanja Gomes-Sebastiao
1 reviews | Active since Sept 2014
17 Jun 2015, 12:12
Lethargic service no 3!!!!!
We have to date written two reports on Hello Peter to MTN.<br> <br> Both times we have received a response to say that our communication will be attended to. To date WE AHVE NOT HEARD FROM MTN at all!<br> <br> Customer service is non existent with MTN.<br> <br> For the record - We will never make use of MTN ever again.
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MTN South Africa's replyOfficial
23 Jun 2015, 08:52Hello TanjaG,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the Billing Department for a refund of R1821.02 on your account. The reference number for the Billing is: Request ***.
Please bear with us as at the moment that is a back log because of the strike, your query will be attended to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the Billing Department for a refund of R1821.02 on your account. The reference number for the Billing is: Request ***.
Please bear with us as at the moment that is a back log because of the strike, your query will be attended to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply23 Jun 2015, 08:52
Official
Hello TanjaG,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the Billing Department for a refund of R1821.02 on your account. The reference number for the Billing is: Request ***.
Please bear with us as at the moment that is a back log because of the strike, your query will be attended to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the Billing Department for a refund of R1821.02 on your account. The reference number for the Billing is: Request ***.
Please bear with us as at the moment that is a back log because of the strike, your query will be attended to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,