TG
Tanja Gomes-Sebastiao
1 reviews | Active since Sept 2014
05 May 2015, 08:40
Lethargic service!!!
In January 2015, we requested a credit from MTN, as we had closed our business account, due to bad service. <br> We are owed R1821.00. We have still not been refunded.<br> i have sent several requests to the SME Credit Controller above, but with no response.
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MTN South Africa's replyOfficial
13 May 2015, 17:46Hello TanjaG,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 17:46
Official
Hello TanjaG,
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,