Let's all do what we are supposed to do
<p>I have submitted an incurance claim on Monday already and got a email with a reference number, that also satated that the turn around time is 5 working days.</p> <p> </p> <p>My gripe with this useless entity came about when on the 3rd day i tried to check up on my claim, only for the useless IVR options suggested that my claim was not received and that i had to resend it again. How can this be when i have an email response with a reference number???</p> <p> </p> <p>Assuming that it could perhaps be a technical glitch caused the whole misunderstanding i called the insurance number only to hold for an operator for 40 minutes!!! as if i do not have anything better to do.</p> <p> </p> <p>I twitted Mtn only for @MTNZAservice to ask how they could assist me, to which i responded and gues what not even an acknowledgment of the response i sent them.</p> <p> </p> <p>Now I am fully aware that i rated MTN insurance as great, that was not a mistake. I think you guys are great at giving the sh**iest service possible, I don think it is possible for one to get this poor anywhere in the world, u guys are s****ing the barrel. </p> <p> </p> <p>I am just glad my contract term is nearing an end and all three contracts i have had with MTN for the past 6 years, will be going to another provider. </p> <p> </p> <p>I have it on the email that you have commited to getting back to me in 5 days and now is the 7th day stil with no word from you. what more do i have to do? i pay my premiums on time everytime btut when i finally need you, i am getting this :( </p> <p>Unbelieveable </p>