NM
Njabulo M
1 reviews | Active since Apr 2018
14 May 2018, 07:27
Let down by MTN
I took a contract with MTN in 2016 around March. I then agreed with MTN that they will be debiting their money from my account on the 2nd of every month. In January 2018, I found out that I couldn't use my starter pack. I then called MTN, they told me that I had not paid for some months. I checked my bank account and found out that everytime from the 1st of every month, I always had money in my account. I then told MTN to debit their money in my account as I had it. They told me that they had sent my details forward. They no longer had my details. All my efforts to find out where forward was has been fruitless. I am now being called by many different people telling me where I should make my payments. They are all giving me different accounts which I am scared I am being ****med.
I would highly appreciate if Hello Peter can assist me by getting to know where MTN's forward is so that I can make some arrangements to pay. Let it be told that I have never stayed without money in my account. I have bank statements which can prove that.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 May 2018, 18:01Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department dealing to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply21 May 2018, 18:01
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department dealing to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
NM
Njabulo M's updateReviewer Update
22 May 2018, 14:36Good day Mike Ramaboka.
Thanks for your willingness to assist me.
As stated above, I am now scared of answering my phone/responding to smses that contain the banking details where I have to deposit the money to. If possible, once you get the details, can you forward them to MTN Diepsloot branch, you then inform me through a message so that I can go and physically pick them there.
NM
Njabulo M's update22 May 2018, 14:36
Reviewer Update
Good day Mike Ramaboka.
Thanks for your willingness to assist me.
As stated above, I am now scared of answering my phone/responding to smses that contain the banking details where I have to deposit the money to. If possible, once you get the details, can you forward them to MTN Diepsloot branch, you then inform me through a message so that I can go and physically pick them there.