Lessons to LEARN from MTN LEGAL

I am writing this in the hope that it helps many many clients, I don't work for MTN but I am a client and I received this important information regarding the MTN Legal Department we can never get hold of. <br> <br> 1. You don't call Legal, Legal calls you! *** or whatever other number they give you will not work. Don't waste your time. <br> <br> 2. You can make whatever payment arrangement you want, once your account reaches 90 days with the billing cycle running from the 10th to the 10th of every month, your account will be given to Legal to sort out.<br> <br> 3. You can email Legal [Email Removed] and they will call you. <br> <br> In light of this information it has come to my understanding that the memo needs to come from the top down i.e the head of the 808 call center and then the managers, supervisors, team leaders and the staff. <br> <br> Once this happens then MTN as a company will receive much less complaints regarding the illustrious and infamous Legal dept. <br> <br> I received this information from (Nonhlanhla Hadebe - ***) She is from legal and was very helpful in explaining this to me. <br> <br> Thank you MTN and please improve communication with your clients!