Lerato told me about workmanship

Item: MTN South Africa
Rating: 1
Author: Nomakhosazaza T

i have written numerous complaints about MTN, I am tired of MTN refusing to just refunding me for the phone. I took it back for the 4th time hey. SM-A7000FZWAXFM I took it back at Newtown Mall MTN, since the beginning of Dec but Lerato from Newtown Junction says I should pay "workmanship" which she cannot tell me what workmanship means. However the repair centre in Midrand cannot even trace my phone. Please help me trace my phone then give me a new phone since MTN failed to fix it.

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Replies (3)

Nomakhosazaza T's updateReviewer Update

10 Jan 2018, 10:29

I spoke to Lerato, we called the repair centre and put them on loud speaker, they say that my phone is there but they will not fix it without me paying R329. they cannot even say why I am paying, please find out why I need to pay coz it was under warranty when I booked it in. iem no. ***

Nomakhosazaza T's update10 Jan 2018, 10:29

Reviewer Update

Nomakhosazaza T's updateReviewer Update

11 Jan 2018, 14:34

I am sorted out

Nomakhosazaza T's update11 Jan 2018, 14:34

Reviewer Update

I am sorted out

MTN South Africa's replyOfficial

11 Jan 2018, 18:14

Good day Khosi,

Thank you for your post and taking my call.

We apologize for the inconveniences that you have experienced. We completely understand the frustration of not being able to trace your phone causes.

Take this as confirmation that we have received the complaint and as per you request we will be closing it as resolved.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply11 Jan 2018, 18:14

Official