AK
Anthony K
1 reviews | Active since Jan 2015
23 Feb 2016, 10:54
Length of time at residence?
Why does the MTN coverage centre need to know how long I have lived at my present address? They can't explain it to me and I do not understand why they need to know. My complaint is that the signal in my house is very poor to non-existent. I had the same problem with Cell C and eventually they gave up. I have a perfect signal from Vodacom.<br> Please explain.
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Replies (1)
MTN South Africa's replyOfficial
25 Feb 2016, 10:29Hello antking,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage Helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage Helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply25 Feb 2016, 10:29
Official
Hello antking,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage Helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage Helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***