Legendary 30 GIG Data

On 30 October 2017, I did an upgrade at the MTN store at the Standard Bank Head Office Store in Simmonds Street, Johannesburg. The sticker on the door reflects a Store code – 0946.

As of today, 06 December 2017, I have not received any of the 30 GIG data that you promote with your upgrades.

I contacted the call center on 808, earlier in November 2017 and was advised by the Call Center Consultant that my first 10 GIG will be allocated to me after one month of the contract upgrade, thus – 30 November 2017.

The 30 November 2017 has passed and I have not received any of the legendary 30 GIG of data.

Yesterday, 04 December 2017, around 13H00 went back to the store to query this matter with them and the entire panel of consultants in the store confirmed that I had to receive my first 10 GIG of data after 24 hours of my upgrade.

After explaining that I have not received any of the data, they took my details and confirmed they will log a query and advise me before the end of the day. After not receiving and feedback from them, I went to the store yesterday at 12H00 and was advised that the store’s “Remedy” system was down and they could not yet log a query for me.

The store having technical difficulties, I can understand, however, struggling a month to get something that is due to me is ridiculous. I have been a client of MTN for a very long time.

Yesterday I forward a mail to the ********** as per the notice in the store if you have any issue. The also mention that they will contact you within 4 hours, well 4 hours would have been 17H00 yesterday afternoon…and no reply from MTN.

This is the first time I am experiencing issue with the service of MTN.