1 reviews | Active since Sept 2011
Legal run around
I've experienced endless issues with my MTN 3G account since march 2015. In short I received a massive bill, spent months contacting the call center and various departments for explanations and proof of usage, logged numerous calls but no actual response. When I eventually did receive assistance, I came to find my account had been passed to legal with no option but to pay the account. The account has been paid in full, along with amounts confirmed in writing to close the account. I've signed documents in store and expected cancellation a month ago, only to be told today that there's further amounts owing. <br> <br> As a customer I am outraged at the service provided. This has a direct impact on my credit rating and I have made every effort to resolve over the passed YEAR. Please help me escalate and resolve this urgently.
Thank you for bringing this to our attention.
Kindly be advised that we escalated the matter to the management team of the Legal department for investigation. Please note that an amount of R230 has to be paid before the contract is cancelled. Once payment is done contract will be terminated, proof of payment may be emailed to either one of the email addresses *** / ***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
Kindly be advised that we escalated the matter to the management team of the Legal department for investigation. Please note that an amount of R230 has to be paid before the contract is cancelled. Once payment is done contract will be terminated, proof of payment may be emailed to either one of the email addresses *** / ***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***