Legal Dept feedback

MTN is the worst at customer experience. Last week I found out that an already paid-in-full contract is sitting with the legal dept. An escalation via email was sent and I was told that it would take 2-24 hours. (05/10/2017) Agent name: Rolsha

I then called the next day and spoke to Rolsha again (06/10/2017) and no feedback and was told to call the Monday (09/10/2017). This was done and I was told that it takes 72 hours.

Thursday (12/11/2017) came and I made a call again and spoke to Nhlanhla, and was told that there was still no information and that a new escalation would be created and I would hear back in 8 hours!

Today (13/10/2017) was the ultimate frustration. I spent 2 and a half hours with back and fourth calling. Called Customer care and was given a 2-72 hour timeframe and that there is nothing to be done but to wait on the Legal Dept to get back to me, I then requested to speak to a Supervisor and I got to speak to Ndumiso who provided me with a number to call to get to the legal dept. I called this number and got to a switchboard who provided me with another number to call to get hold of the firm handling the accounts being handed over. I then called them and they could not locate any account of mine with ID number, contact number or reference numbers provided by the MTN call centre.

I called Customer Care again and was advised to call the attorneys again and ask to speak to a Supervisor as they would surely find my details. I did this and what do you think happened? My account could not be found and I was advised that if they cannot find my account then this means it was not with them.

Back to calling Customer Care again and spoke to Nhlanhla again who now changed his tune to telling me that it takes 2-72 hours. So what happened to 8 hours??

I am now seriously at my whit's end.

And the actual reason I called them on the 05/10/2017 was to have a new contract opened for my daughter.

Safe to say MTN will not be seeing any more of me and I will advise everyone I know that they are a ******* and completely suck at Customer Service!!! MTN can go to hell!!