LM
Lindiwe M
1 reviews | Active since Oct 2009
14 Apr 2019, 18:31
LEGAL DEPARTMENT STILL NO RESPONSE
It has been about five days and MTN legal has not contacted me after the review I wrote last week. I received a response via Hellopeter that they will contact me however no one has.. My name is wrongful listed and they now lie that I will be contacted. What is going on MTN because I have called and was sent from pillar to post and didn't get help via the call center.
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MTN South Africa's replyOfficial
15 Apr 2019, 14:33Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant parties to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant parties to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply15 Apr 2019, 14:33
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant parties to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate to the relevant parties to provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team