lA
lucin A

1 reviews | Active since Jan 2011

17 Aug 2016, 12:12

Legal department refusal to call and service suspended

<p>I've been fighting since May to get this resolved. My account wasn't paid in April as it was switched to a cash/eft method. In May when I wanted to pay the account my number was deactivated and I contacted the social media department which only responds once every 2 weeks. I requested for a debit order to go off where you gave me the banking details and I explained that the one time pin goes to the number that was deactivated. The account went further and further into arrears and I kept begging and pleading for the debit to run. When I returned to South Africa I called and a consultant said its not a problem the debit order would be run. Yet again it wasn't done. I then personally went to a mtn store and made the R6k payment and was told my account would be active within 24-48 hour, this was on Monday last week. On Friday morning I went to a dealer again as the number was still off and then I was told it takes 14 days.... The SIM card then was able to pick up signal and make emergency calls but it is Rica bared. I've been a client for a long time and have done the Rica thing long ago a few times. I've paid for services that was deactivated and I have a payment that is coming up again in 3 days of R1500 for a service that I do not have... I've lost all that airtime data and on top of that business as well. I want someone to call me now as I've been asking for days already. I can be reached on ********** this is a temporary number so I don't mind posting it.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply18 Aug 2016, 15:55
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

As per our telephone conversation i have rica registered all three numbers and please try using them they should work properly.

warm regards

mike

REQ: **********

lA
lucin A's update20 Aug 2016, 11:19
Reviewer Update

Good Day Mike,

Thank you very much for the call on thursday the lines are all active now and fully functional. I look forward to our call on monday.

Rewgards,

Lucian