LEGAL DEPARTMENT NOT RESPONDING TO EMAILS
<p>I have send an email to the legal department on monday, 5th of September and again on Wednesday, 7th of September and again today 8th of September. Nobody is responding!!!! This is not good service!!!!! </p> <p> </p> <p>Is it really that bad to give a client a response or are you just not interested in my business? I am currently looking to upgrade my contract but if this service is continuing then I am going to take my business somewhere else.</p>
Good Day Gerda Nel
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Gerda Nel
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good day Zukiswa,
If no body gives me a call in the next 2 hours then I am going to move my contract as I can't continue like this.
I have been a loyal MTN customer to MTN for the past almost 20 years and have had a lot of friends and family that moved to MTN due to me but this can't continue.
Sorry to say but I think MTN just lost a very loyal customer with 3 contracts.
Good day Zukiswa,
If no body gives me a call in the next 2 hours then I am going to move my contract as I can't continue like this.
I have been a loyal MTN customer to MTN for the past almost 20 years and have had a lot of friends and family that moved to MTN due to me but this can't continue.
Sorry to say but I think MTN just lost a very loyal customer with 3 contracts.