FM
Fallon M

1 reviews | Active since May 2016

20 May 2016, 07:19

legal department not available

<p>I have tried for a whole week to get through to you credit and legal departments via 808, facebook and email. I ahve sent numerous emails requesting someone call me so that I can be told which of the 3 different payment options and stories I am supposed to lsiten to and follow. How can you say you are handing me over to an attorney when you refuse to contact me and allow me to make arrangements to resolve the issue?</p> <p> </p> <p>i have tried to call *** every day this week and sit on the phone listening to music for10 mins and noone answers the call</p> <p> </p> <p>Please can you call me urgently on ***</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 May 2016, 18:08
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

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