JH
Juliet H
1 reviews | Active since Oct 2015
22 Oct 2015, 11:06
Legal department lines not working
After my cell number was deactivated without my knowledge, really would have been nice to know! <br> <br> I've spent the whole morning trying to get hold of the legal department with no success. Your general call centre is also unable to transfer a call to the legal department - how on earth do you get to speak to someone?
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Replies (1)
MTN South Africa's replyOfficial
22 Oct 2015, 17:11Hello Jules1981,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The line has been suspended due to account in arrears. The last payment received R1000.00 on the 7-8-2015. The account has been short paid with R3054.08. Invoices for September and October month has been added to the account and not payment has been received.
The account balance now is R6768.04, the account is not handed over to legal as yet and you need to speak to the credit controller to assist you with the payment arrangement to the account.
We ave sent the request to the legal and credit management to assist you, you can send the email to them ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The line has been suspended due to account in arrears. The last payment received R1000.00 on the 7-8-2015. The account has been short paid with R3054.08. Invoices for September and October month has been added to the account and not payment has been received.
The account balance now is R6768.04, the account is not handed over to legal as yet and you need to speak to the credit controller to assist you with the payment arrangement to the account.
We ave sent the request to the legal and credit management to assist you, you can send the email to them ***.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply22 Oct 2015, 17:11
Official
Hello Jules1981,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The line has been suspended due to account in arrears. The last payment received R1000.00 on the 7-8-2015. The account has been short paid with R3054.08. Invoices for September and October month has been added to the account and not payment has been received.
The account balance now is R6768.04, the account is not handed over to legal as yet and you need to speak to the credit controller to assist you with the payment arrangement to the account.
We ave sent the request to the legal and credit management to assist you, you can send the email to them ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The line has been suspended due to account in arrears. The last payment received R1000.00 on the 7-8-2015. The account has been short paid with R3054.08. Invoices for September and October month has been added to the account and not payment has been received.
The account balance now is R6768.04, the account is not handed over to legal as yet and you need to speak to the credit controller to assist you with the payment arrangement to the account.
We ave sent the request to the legal and credit management to assist you, you can send the email to them ***.
Kind Regards,
Alice van der Merwe
***