SL
Samantha L
1 reviews | Active since Sept 2015
02 Sept 2015, 16:17
LEGAL DEPARTMENT IS USELESS ARE RETURNING CALLS
I got a call from the legal department stating my account was behind. I paid my account and am now in credit. I am waiting 6 days already to reactive my line and still no hope. While im waiting for them to reactive I am paying for their service which I am not receiving as well as loosing business due to their lack or reconnecting me.i was told on black and white email I will be active within 24 hours and that was last week Thursday. Today almost a week later still no luck.
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Replies (1)
MTN South Africa's replyOfficial
03 Sept 2015, 11:07Hello Sam Leschinsky,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply03 Sept 2015, 11:07
Official
Hello Sam Leschinsky,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***