ER
Emmanuel R

1 reviews | Active since Jan 2016

13 Jan 2016, 16:30

Legal Department Is Impossible To Contact

I was retrenched in September 2013, due to this I had fallen behind with my contract account and this was handed to MTN's lawyers (VVM). I had eventually managed to pay up in full and received a letter from VVM stating this in February 2015 and they returned my account to MTN.<br> <br> I had informed MTN of this and sent them this letter on numerous occasions, but had no luck getting hold of the legal department. They had not contacted me in this regard. I have since been told that my account was handed back to VVM in July 2015 and I am to pay an additional R6000, but VVM say they have no record of this and that my account is with MTN. <br> <br> I have dealt with numerous call centre agents at MTN who have emailed their legal department, with out any success and they keep insisting that they are not allowed to include anyone outside of the MTN group in the email communications, so I have no proof of these communications taking place other than the word of the call center agents.<br> <br> This ordeal has now caused me to be rejected from many applications. I don't know what more to do, PLEASE COULD SOMEONE ASSIST ME!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Jan 2016, 14:13
Official
Hello Emmanuel Rebone,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that this matter has been escalated to the relevant department for urgent attention. They will investigate and revert to you with feedback and a way forward.

We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.

Regards
Zukiswa
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