Legal Department Debacle

<p>Hi. My account on my data stick was transferred to MTN earlier this year as Autopage closed down.</p> <p>I received my first statement 3 months after the transfer. It was a huge amount and i couldnt afford to pay in one go. I contacted the call centre and asked for a breakdown of the latest invoice which i never received. i also made arrangements for payment of the arrear amount and ensured that MTN had my email details for invoices to be sent monthly.</p> <p> </p> <p>Lo and behold, my next invoice and statement arrived 3 months later. when i called the centre they said that my account was with the legal department but i couldnt contact the legal department but a note will be sent via the system to the legal department to contact me. I didnt receive any feedback from them for a week so i phoned the call centre again and and was told that they will again send a note to the legal department. This time i asked the agent to include my email details on the note.</p> <p> </p> <p>I then received an email from Nonhlanhla Hadebe of the legal department informing me of the amount payable. I duly paid the amount via eft. About a week later i was contacted by what i believe was MTN's collection agency about my overdue account. i told them that i had paid and was asked to email proof of pament. i did this but was phoned again a few days later and told that they did not receive proof of payment. i checked their email address and resent the proof of payment. A few days later they had not received proof of payment and i was told that they would give me another email address to send the proof. i didnt hear from them again.</p> <p> </p> <p>Last week i received a statment from MTN with just the current amounts owing. So to me it seemed that the problem of the overdue amounts was solved but i couldnt use my data stick. So i called the call centre to find out what was going on and was told that my account was with legal. She gave me the phone number of legal but when i called them they said i was not on record. Then i found out hat the number that i was given was for the outsourced collection agency.</p> <p> </p> <p>i am now tired of calling MTN and want someone to contact me to sort my issues out.</p> <p> </p> <p>Thank you</p> <p>Ashwin</p>