JF
Jarryd F

1 reviews | Active since Sept 2012

08 Aug 2016, 13:23

Legal department a law unto themselves

<p>For the sake of being brief, my line was permanently disconnected on Thursday last week (No warnings given). Appears it was 90 days in arrears. I subsequently made payment on Friday night to take it out of 60 and 90 days arrears, but have still not been reconnected to the network because not even the MTN staff are able to contact the legal department! </p> <p> </p> <p>How does this comply with Treat Customers Fairly? Well, quite simply, it doesn't. I have to thank Lesego Bokale for trying to assist me from Friday. However I'm raging at how stupid it is that no one can make contact with the legal department to reconnect my line. </p> <p> </p> <p>Let me not even get started on how absolutely terrible your social media engagement is, that is a complaint for another day. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Aug 2016, 19:33
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

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